1. Introduction
At Skillwave, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our platform, including any other media form, media channel, mobile website, or mobile application related or connected thereto.
2. Information We Collect
Personal Information: We collect information that you provide directly, including but not limited to:
- Name, email address, phone number
- Payment information (processed securely through Razorpay)
- Account credentials and profile information
- Course enrollment and progress data
- Communication preferences
Automatic Information: When you use our platform, we automatically collect:
- Log data (IP address, browser type, pages visited)
- Device information (device type, operating system)
- Usage data (time spent, courses accessed, interactions)
- Cookies and similar tracking technologies
3. How We Use Your Information
We use the collected information for the following purposes:
- To provide, maintain, and improve our services
- To process your payments and orders
- To send you educational content and updates
- To respond to your inquiries and provide support
- To analyze usage patterns and improve user experience
- To detect and prevent fraud and security issues
- To comply with legal obligations
4. Data Security
We implement comprehensive security measures including SSL encryption, secure servers, and strict access controls to protect your personal information. All payment information is processed securely through Razorpay and we do not store sensitive payment details on our servers.
5. Third-Party Sharing
We do not sell or rent your personal information to third parties. We may share information with:
- Razorpay for payment processing
- Service providers who assist in operating our platform
- Legal authorities if required by law
- Our partners for joint initiatives (with your consent)
6. Cookies and Tracking
We use cookies and similar technologies to enhance your experience, remember preferences, and track usage patterns. You can control cookie settings in your browser, though some features may not function properly if cookies are disabled.
7. Your Rights and Choices
You have the right to:
- Access your personal information
- Correct inaccurate data
- Request deletion of your data (subject to legal requirements)
- Opt-out of marketing communications
- Export your data in a portable format
8. Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. You can request deletion of your account and associated data at any time.
9. Children's Privacy
Our platform is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will take steps to delete such information and terminate the child's account.
10. International Data Transfers
Your information may be transferred to, stored in, and processed in countries other than your country of residence. These countries may have different data protection laws than your home country. By using our platform, you consent to such transfers.
11. Contact Information
If you have questions about this Privacy Policy or our privacy practices, please contact our support team. We will respond to your inquiry within 30 days.
12. Policy Changes
We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through our platform. Your continued use of our platform constitutes acceptance of the updated Privacy Policy.