You may request a refund within 24 hours of purchase. If approved, 70% of the amount is refunded to you and 30% is retained as a processing fee. After 24 hours, purchases are final.
1 The 24-Hour Refund Window
Every plan purchase on SkillWave enters a 24-hour purchase-protection window starting from the moment of payment. During this window, you may submit a refund request from your Payment History page, stating your reason. This is the only period during which a refund can be requested; once it closes, the purchase is final and non-refundable except for the technical-failure cases in Section 5.
2 How Approved Refunds Are Calculated
If our team approves your refund request:
- 70% of your original payment is refunded to your original payment method via Razorpay.
- 30% is retained by SkillWave as a processing/administration fee.
- Your access to the plan and its course content is revoked once the refund is approved.
- Any referral commission generated by your purchase (to your referrer, their referrer, a linked Teacher, or a linked Principal) is cancelled and will not be paid out, since the underlying purchase no longer stands.
Refunds are reviewed and approved manually by our team; approval is not automatic. We may decline a refund request if we find evidence of abuse (e.g., repeated buy-and-refund cycles used to generate and cancel referral activity).
3 After the 24-Hour Window Closes
Once 24 hours have passed since purchase, your plan is treated as fully consumed digital access and the purchase becomes final. No refund will be issued for reasons including (but not limited to):
- Changing your mind after the window has closed.
- Not using the platform after purchase.
- Lower-than-expected referral earnings.
- Account suspension due to a Terms violation.
4 Plan Expiry — Nothing to Cancel
Plans do not auto-renew. Your subscription simply expires on the end date shown in your dashboard. There is no recurring charge to cancel — you choose whether to repurchase a plan when it expires.
5 Failed & Duplicate Payments
If your bank account is debited but SkillWave never receives payment confirmation, or you are charged twice for the same purchase due to a technical error, this is not subject to the 24-hour refund window described above — contact support@skillwave.es with your payment ID. Amounts that never reached us are typically auto-reversed by Razorpay within 5–7 business days; verified duplicate charges will be refunded in full.
6 Chargebacks & Bank Disputes
We ask that you contact our support team before filing a chargeback with your bank, so we can resolve the issue directly. This request does not limit your legal right to dispute a transaction with your bank or card network. Where a chargeback is filed, SkillWave will present transaction and delivery records to the payment gateway/bank to contest claims we believe are inaccurate.
7 How to Request a Refund
- Go to Payment History in your dashboard within 24 hours of the purchase.
- Submit a refund request with the reason for your request.
- Our team reviews the request; you'll be notified once it's approved or rejected.
- If approved, the 70% refund is initiated via Razorpay to your original payment method.
For help, email support@skillwave.es.
8 Digital Delivery — No Shipping
SkillWave is a 100% digital platform. We do not sell or ship any physical product, so no shipping or delivery policy applies. Access to purchased course content is granted electronically and immediately upon payment confirmation.